I was very unfortunate having my 2 weeks old board smashed in a car accident then sent it back to you guys and received a quote of nearly 800 bucks. So I asked and see some second parts and not to have the deck replaced. I was happy that the tip of my deck had been glued in and fixed, which I wasn’t expecting. However, that was the only bright side of it. Turns out my board came with old trucks, very noisy and loosen bushings with has affected the performance quite a lot. But that’s not the worse, what really made me disappointed is the fact that I was told by the CS guy that he would assemble the board and TEST IT before ship it back, making sure everything was smooth and ready to hit the road. Well, I have a video of how the board got here. Trucks were almost completely loose, if I was just a tiny bit more dumb I could have put myself in real danger hitting the road like that, the trucks would flip around without much effort, there was not pivot cup. Then I tried to tighten it up and the kingpin nut was crapped and I barely could do it. To wrap it up there was missing valve lid in the tires.
Like, I was spending already over 400 bucks (with shipping) to get my board fixed, I really think a little more care and especially safety concern would be essential.
Hope to hear smth back.
Thanks, Fernando